A couple of days in, the software pop's up an activation window. (Note I'm only using Acrobat and Dreamweaver and that is all that I installed). As an upgrade it required that I enter the Serial number of the original CS5 - no problem, done. Now I reinstalled CS5.5 from the CD-ROM drive. I then let it update to the latest version of Windows 10.
So for all intents and purposes a new install. The only way I could recover was with a recovery disk and a complete wipe of all existing files. I let it run and came back to find my SP4 was BSOD'd. Recently, as in last week, MS wanted to install one of their so-called "feature updates". So this has been on this computer for that time. I then installed, using the correct Adobe CD-ROM and a USB connected DVD drive, onto the SP4 about 3 years ago. Around 3 years ago, I uninstalled CS5.5 from an old Dell Laptop, including deactivation. My current computer is an SP4 which I've been using for several years. As for "New" computer, there is no current new computer per se. Yes I have checked everything in the help file you referred to. I checked the registered items under my adobe account and can see the original registration of CS5 in 2010 and the UPG to CS5.5 in 2012. Hi Jeff and thank you for hanging in there.
You can use the process listed in to update your recent support case regarding the errors that you are facing. If you have already implemented the steps listed in, Allen, then can you provide more information about what was transferred to the new computer? Did you attempt to move any applications from one computer to another? What method did you use to bring over the documents and settings?įinally, regarding support case ADB-9978917-F3J5 I am showing that we closed the chat due to no longer receiving a response from you. I just checked again and we have not received either an offline or online request. Ĭurrently, though it appears the new computer is unable to contact our activation servers to even check to see if you have activations remaining or not. You can see your registered software titles by following the directions listed at.
Allan, I am sure you did use the software previously I can only tell you what I found after reviewing the history for CS5.5 Design Premium that is registered under your account.
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